Have you had a Print Nightmare?

Driver management is an essential aspect of maintaining a computer and can be frustrating for anyone who places themselves in the not so tech-savvy category; thus, leaving our IT experts to struggle with print drivers. More than 30% of calls into our companies help desks are driver related.

IT departments have two conventional options, to add and support printers on a network, from computer to computer, or they set up a print server.

The phrase “Print Nightmare” was coined when Microsoft issued a Windows update which blocked pulling a driver from a server for an individual user. This update was initiated by an exploit using the connection between print servers and client computers to pull sensitive information.

Without a print server, IT is forced to deploy print drivers manually by visiting each employee’s PC, one by one. With the increase of remote and hybrid working environments, connecting a printer is more challenging, and requires additional steps such as VPN configurations, which adds complexity to the process. To put this into perspective, primary PC manufacturers haven’t updated how to install a driver in over three decades. What a nightmare.

POA offers solutions to manage drivers in a much more efficient way, eliminating the security risk of print servers and without high level IT. Other common scenarios POA’s managed print solutions address are business travel and working from mobile devices.

When onboarding a new device, the three main concerns are driver management, administrative access, and print set-up. Having a POA managed print solution can be very helpful in this process, as they can deploy a custom solution unique to each business’ needs. Our goals are to make printing easy for both the end user and IT staff. Security, and the ability for anyone to print from anywhere, regardless of their network connection. In addition, our solutions will:

• Save time by deploying queues and drivers easily at scale.
• Reduce support tickets with an automated solution that’s no-touch for end users, even as they move between sites.
• Save money on purchasing, maintaining and supporting on premise print server just to deploy print queues.
• Reduces the effort needed to deploy drivers and queues to Windows and Macs, Chromebooks and Linux.
• Creates value with one complete solution for print management and print queue deployment.
• Removes risk because it’s from an organization with 45+ years in print management.

For more information on Managed print solutions, connect with us today.