Our Guarantee
At Pacific Office Automation, we realize the equipment we provide is only as good as the guarantees we put behind it. That’s why we’ve developed a set of standards guarantees unmatched in the industry.
Standard Equipment Guarantees
- Guaranteed four-hour or less service response time
- Loaner equipment program
- Performance replacement guarantees
- 97% uptime performance guarantee
- On-demand performance reports for all guarantees
- Local service dispatch
Service Guarantees
- On-demand and customizable performance reports
- 100% customizable billing and invoicing
- Single point of contact for efficient customer support and problem-solving abilities
- OEM-certified and factory-trained technicians
Service Call Guarantees
Pacific Office Automation follows the Total Call Approach on every service call:
- Inspection of all critical areas of the equipment
- Hardware
- Necessary firmware/software upgrades
- Preventative maintenance
- Part replacements needed to extend the uptime of the equipment
- Machine cleaning
- Supply/consumables evaluation and replacement
Green Guarantee
At Pacific Office Automation, green comes guaranteed. We make every effort to maintain sustainable business practices, while ensuring the equipment we provide helps you manage yours. Every copier, printer and multi-function system we sell includes 100% recyclable parts and is Energy Star compliant.
