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Ricoh Ricoh RemoteConnect Support
Software Solutions
RemoteConnect Support allows a customer support operator to remotely connect with a client’s MFP/Printer device via the Internet using the second-generation Smart Operation Panel. This function enables the support center to diagnose and resolve issues by real-time screen sharing, remote guidance and operation, thereby dramatically reducing the need for field engineer visits.
- The time required for on-site visits is saved, providing faster problem resolution and reduced device downtime.
- Professional operators help customers get the most out of their devices.
