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Private Cloud Business Communications

Maintain data security and increase productivity for your business with private cloud communication services by Pacific Office Automation. It can be difficult and expensive to upgrade traditional on-premise communication networks for many fast-growing businesses. That’s why scalable cloud communications with added security makes sense for mid-sized and enterprise organizations who are experiencing growing pains. Our line of Mitel private cloud products, paired with POA’s superior customer and technical support, are cost-effective solutions to improve your business’s internal and external communications.

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Private Cloud Business Communications

Added peace-of-mind

Private Cloud business communications feature all the benefits of the public Cloud, but without the potential for bandwidth disruptions, abandoned calls, or failed call routing. In addition to improved reliability, private cloud networks are highly secure. Their unique physical environment—created and managed by the organization or business it serves—can only be accessed through private, secured network links.

Private cloud communication services by POA not only gives your business improved data protection and reliability, but also fewer hassles and headaches than traditional on-premise or public cloud networks—resulting in increased employee productivity and fewer sleepless nights. Pacific Office stands by the “five nines” philosophy for data security and communication reliability. Your business can expect less than 26 seconds of downtime per month, meaning more uptime to grow your business and be there for your customers when they need you most. While competitors offer 99.9% uptime guarantees, our 99.999% guarantee (“five nines”) can save your business over 8 hours of downtime per year. 

Enhanced customer experience

Give your customers and business partners the freedom to connect with your business however they prefer, whether it’s via phone, video conferencing, instant messaging or SMS, social media, and more. This omnichannel capability features real-time queue lines, so your customers can decide their preferred communication method that will save them valuable time.

With the capability to integrate your CRM system to the private Cloud, updated customer information can be assessed during support calls—including previous interactions and requests—so your employees can quickly make informed decisions that will serve your customers best. Calls can then be recorded, assessed with speech analytics, and shared team-wide to identify areas of improvement for your business’s customer interactions and ensure high-quality standards are met.

Work smarter, not harder

Don’t waste valuable time and money maintaining and upgrading hardware for your business communication infrastructure year-after-year. POA’s private cloud services host your network on Mitel’s MiContact data center servers, so you can cut costs while ensuring your business runs smoothly with reliable connections to your customers and business partners.

Pacific Office Automation’s private cloud services allow your employees to work wherever, whenever. Our line of Mitel cloud products seamlessly integrates with various mobile devices and avoids the need for a Virtual Private Network (VPN), making internal and external communication for your remote employees simpler than ever.  

  • MiVoice Business

    The comprehensive business phone system that delivers high-quality service experiences for your customers. From small businesses to enterprise companies, MiVoice Business offers a reliable cloud communication platform that features call screening, conferencing, call routing, auto-attendant, on-hold music, and more. Set up your business for success by giving your customers and employees a centralized, easy-to-use virtual phone system that works.

    MiVoice Call Recording and Quality Management

    Analyze your business’ customer interaction and improve the quality of your customer service with MiVoice Call Recording and Quality Management. Customer data and information is secured in a centralized file delivery system that can be quickly accessible, creating a tailored customer service experience. MiVoice’s automated data management keeps your files organized, secure, and in compliance with regulations for electronic communication.

    MiContact Center Enterprise

    Omnichannel cloud communication gives your customer the option of how to contact your business, whether it’s via a phone call, online chat, email, SMS, or social media account. Your staff can stay connected anywhere, allowing for worker autonomy and flexible customer service. Integrate MiContact with your CRM system and choose between an on-premise, hybrid, or private cloud configuration to best suit your organization.

Take your business to the next level with Pacific Office Automation!

Communicate the way that works best for your employees: Desktop phone // Mobile // PC // Fax // Video // File Sharing

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