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UC On-Premise
On-Premise Unified Communications
Our on-premise unified communications product range creates a flexible communication solution for businesses of any size. On-site servers are readily-accessible by your business’ IT personnel to ensure your communications stay up and running—allowing your business to be in full control. Whether you need a business communication system that re-uses existing wiring in your office, introduces modern phone technology and applications, or can integrate various communication channels, Pacific Office Automation can help.
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Fully-integrated business phone system
Pacific Office Automation carries the Mitel MiVoice suite to create a simplified connection between your communication devices, including desktop phones, softphones, email, and more. With the Dynamic Extension feature, office desktop phones can be routed to your employees’ mobile phones, email, and more—ensuring a call or message from important customers and business partners are never missed.
Our omnichannel approach to office solutions gives your customers flexibility and helps them find a solution quickly, ensuring you provide the best customer service experience possible. save your customers time by providing real-time queues and estimated wait times. Whether it’s by phone, SMS, email, or online chat, you can let your customers decide their preferred communication method. UC On-Premise cloud services can save your customers valuable time by providing real-time queues and estimated wait times with help from our Omnichannel Contact Centers.
Highly flexible, easy to manage
On-site unified communication systems make the management of servers and phone lines easier, from both a customizable and malfunction prevention standpoint. An on-premise telephony and communication platform can be an ideal solution for large organizations with few locations, such as hospitals and healthcare centers, service support centers, or locations with high-security needs that require 24/7 communication availability.
The latest business phone technology
Equip your staff with modern office phones with HD audio quality, auto attendant features, customizable on-hold music, Bluetooth pairing to mobile devices and headphones, and much more. Conference phones feature LCD touch-screen displays with an intuitive UI for simple functionality and 360-degree microphone pickups, designed to make those stressful meetings less so.
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MiVoice Business
The comprehensive business phone system that delivers high-quality service experiences for your customers. From small businesses to enterprise companies, MiVoice Business offers a reliable cloud communication platform that features call screening, conferencing, call routing, auto-attendant, on-hold music, and more. Set up your business for success by giving your customers and employees a centralized, easy-to-use virtual phone system that works.
MiVoice Call Recording and Quality Management
Analyze your business’ customer interaction and improve the quality of your customer service with MiVoice Call Recording and Quality Management. Customer data and information is secured in a centralized file delivery system that can be quickly accessible, creating a tailored customer service experience. MiVoice’s automated data management keeps your files organized, secure, and in compliance with regulations for electronic communication.
MiContact Center Enterprise
Omnichannel cloud communication gives your customer the option of how to contact your business, whether it’s via a phone call, online chat, email, SMS, or social media account. Your staff can stay connected anywhere, allowing for worker autonomy and flexible customer service. Integrate MiContact with your CRM system and choose between an on-premise, hybrid, or private cloud configuration to best suit your organization.