At one time, an IT help desk might have involved a physical desk staffed by employees who specialize in fixing computers. Gone are the days that required somebody onsite and on-hand for IT problems.
Thanks to remote support teams, offices can now get solutions when and where they need them, often from miles away. Continue reading for more on the benefits of remote support.
A network or equipment issue typically requires immediate fixes to minimize downtime. Remote support teams solve IT problems no matter when or where the issue arises. Having a dedicated virtual help desk means you’ll no longer have to wait in phone queues or only have access to reps during business hours.
Wherever there’s an internet connection, there can be a remote support team. A highly-trained support staff can fix most issues, even without the need for someone on-site. Simply grant access to your equipment for the rep to see the issue from your eyes.
Plus, on a dedicated team, the reps will be able to build their skills and expertise in your business’ IT landscape, making for quicker resolutions down the line.
Remote support partners are often the first line to hear customer issues or complaints. The team of support reps should keep records on commonly-reported issues or bottlenecks collected in customer interactions. That way, they’re able to regularly update your business and contribute to operations improvements.
Here at POA, we not only offer a full suite of office equipment and software solutions, but we also have a dedicated virtual help desk to keep you up and running. Need a manual? Equipment not working right? Our remote team is on call and available when you need us. It’s our pleasure to help you say, “Problem Solved.”
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With offices in Oregon, Washington, California, New Mexico, Arizona and Utah, Pacific Office's top-notch sales team and technicians are quick to respond to service and repair requests and offer overall technical support.
Call or e-mail us today to learn more about our multifunction printers, IT services or submit a service work order. We'll be there to help you say, "Problem Solved."
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