Printer error messages are frustrating at best and critical at worst. They disrupt workflow and can put important work deadlines in jeopardy. When your printer is not working, there are a variety of reasons why your printer might say it is offline. Most of the time, it has to do with a connectivity issue or a physical issue like a paper jam. Here are some simple steps to troubleshoot when your printer shows offline:
For Windows Vista Users:
Vista automatically enables Simple Network Management Protocol (SNMP) to communicate with networked devices and get information from them. Some printers do not enable SNMP, though, and those will show offline because it cannot respond to the SNMP message. The solution for this problem is disabling the SNMP status. To do so, right-click on your Printers window, select the Ports tab, then choose Configure Port. There you can disable the SNMP status. This can work for a variety of versions of Windows.
For Windows 10 or 8.1:
If that doesn't work, you likely have a different connectivity or hardware issue.
For Mac Users:
If you're still having problems, you can reset your printing system:
At Pacific Office Automation, we offer custom managed print services that provide real-time monitoring of your fleet of printers. This way, we can prevent problems from slowing down your workflow. If we cannot fix your problem remotely, we guarantee our technicians will arrive within 4 hours of a reported problem (though they average a 1.1 hour turnaround to get your printer back online!). Don't let printer issues slow you down. Contact us today for help staying online and on track.← Back
With offices in Oregon, Washington, California, New Mexico, Arizona and Utah, Pacific Office's top-notch sales team and technicians are quick to respond to service and repair requests and offer overall technical support.
Call or e-mail us today to learn more about our multifunction printers, IT services or submit a service work order. We'll be there to help you say, "Problem Solved."