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The Benefit of Direct Communication

March 30, 2021

The sweeping move to working from home has garnered a lot of praise from young professionals looking to build a better work/life balance but has also recemented the need for direct communication. 

We here at POA value open communication, so we’ve compiled a list of easy but effective ways to smooth out your daily discourse.

“Hi, how are you?”

When you’re looking to directly communicate with your fellow teammates, virtual handshake pleasantries typically distract from the task at hand. We recommend a short hello then getting right down to business. While you may actually be interested in how your teammate is doing on a personal level, setting aside a different conversation dedicated to talking about that stuff will be a better utilization of time. 

With email, we recommend setting the conversation expectation off the bat with the subject line. Explain succinctly what you need by using a “call to action” subject line so that your intended reader knows exactly what the email’s topic is before they even read the body. 

No More Apologies

When you mess up at work, of course there is a need for an apology, but we stress that you should refrain from using that type of language when you simply need a request fulfilled. It’s easy to start an email with something along the lines of “Hate to bother you, but…” or other similar phrases. Each time you use an unneeded and empty apology, that gets in the way of the true message and intent of your original request or question. Pleasantries are essential to everyday communication, but when used too much in a professional setting, they can become a hindrance. 

Phrasing - When You Need Stuff DONE

This will come to the shock of no one, but most professional emails typically hang on the fact that something needs to get done. That’s why we stress that  you should pay attention to the way you phrase certain statements. 

Be direct with your phrasing and tell your email reader exactly what you need and when. If there is a deadline, state what it is alongside what you need by that time instead of something casual like “We’ve got a tight deadline coming up…” While being succinct might seem short or rude, your teammates will appreciate the direct clarity. 

Speaking of clarity, keeping language like “maybe” or phrases like “do you think we should…” when you do know the answer is not only disingenuous to your audience, but it lacks faith in yourself. If you know the answer, own it. 

While it may be easy to fall into the same wobbly email communication ad nauseum during the day, we hope that you utilize some of the tips above to assist your discourse and grow your career. If you want to learn more about how POA can help you with team communication, reach out for a free consultation

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