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Can’t Connect? Troubleshooting Your Office’s Network Printer

June 18, 2018

One of the most frustrating parts of office work can be dealing with flaky office equipment, especially right before an important meeting or presentation. Sometimes the fixes are simple and other times more involved, but one thing’s for sure: no one deserves a printer that won’t connect with computers.

Before you throw out your printer in a fit of rage, take a step back and make sure you’ve tried all possible solutions. We’ve listed them from simple to complex.

Is Your Printer Plugged In?

First and foremost, double check that your printer is plugged in and turned on. Over time, it’s possible for cords to come loose, causing the wired connection to be lost. Once this is done, reboot both your computer and try printing again. A hard restart is often the remedy for technical difficulties.

Are Printer Drivers Up-to-Date?

You may remember a previous blog we published that gave the rundown on printer drivers. If these are out of date or improperly installed, your computer won’t be able to carry out many of the functions you’re used to, including general printing capability. Remedy this issue by downloading the most recent driver from your printer manufacturer’s website.

Is Your Network Properly Configured?

Many offices establish local area networks to make it easier for workstations and equipment to communicate. With several routers existing on the network, your devices may not be completely linked, causing a disconnect upon trying to print a document. IT managers can help reconfigure your router connections to force devices to see one another.

No Luck? Call in the Printer Experts

If you’ve exhausted all these options, it may be time to bring in the experts. At Pacific Office Automation, our support technicians are on call 24/7. We’ll be out to your site within 4 hours so that your workflow doesn’t suffer even when printers aren’t cooperating. When you need us, we’re here to help. Visit our support page to get in touch.

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With offices in Oregon, Washington, California, New Mexico, Arizona and Utah, Pacific Office's top-notch sales team and technicians are quick to respond to service and repair requests and offer overall technical support.

Call or e-mail us today to learn more about our multifunction printers, IT services or submit a service work order. We'll be there to help you say, "Problem Solved."

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