Managed IT Services
Taking the Guesswork out of IT Management
POA offers comprehensive IT services customized to accommodate any office. Whether the need is ongoing help desk and (up to full time) onsite support, a new server or a cloud based disaster backup system, POA has a team of over 50 IT and network technicians with the expertise to help you focus on your business, not your network.
Services Available:
- Complete Workstation and Computer Support
- Complete Server Support
- Unlimited Help Desk Support
Backup & Disaster Recovery
- Up To 40TB Capacity
- Continuous Data Protection
- 24/7 Backup Monitoring
- Secure Offsite Data Vaulting
- Daily Virtualization Service
- Unlimited Mailbox Size
- Includes Email Security
- Access to Email from Anywhere
- Shared Calendars and Contacts
- Premium Spam Filtering
Proactive NOC Services & 24-7-365 System Monitoring
- Server stability and performance Reporting
- Server Monitoring
- Customized Reporting
- Backup and AV Monitoring
- Patch Management
- Firewall and Router Monitoring
Reporting
- Asset Tracking
- Alert Notifications
- Quarterly Network Health Reports
Managed End Point Security: Antivirus / Anti-Spam
- Cloud based anti-virus and anti-malware protection, scheduled active scans of servers and workstations
Proactive Server and Workstation Maintenance
- Patch Management
- Service Packs and Updates
- Monthly HDD Maintenance On Computers
- Automated Remote Remediation
- Server Maintenance (applications)
- Server Maintenance (hardware/OS)
Help Desk Services
- Available 24 hours a day, 7 days a week
- Level I, II, III troubleshooting and triage
- Password and Connectivity Issues
- Basic "how to" questions
- Spyware and Virus Removal
- Includes servers and workstations
vCIO
- Quarterly IT Strategy Meetings
- Annual Technology Roadmap Planning
- Monthly reviews with POASolved management to align business goals with technology deliverables
*Onsite Engineer Hours Available
*Additional services available at additional cost. (i.e. active sync, archiving, etc.)
Questions?
Contact our help desk:
1-888-770-0498
National Headquarters
14747 Northwest Greenbrier Parkway
Beaverton, OR 97006
503-601-2228
hq@pacificoffice.com
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