Reporting

At POA, we believe accountability is the best way to ensure performance. By effectively “Keeping Score,” we can monitor performance proactively through multiple reporting sources. The following gives a brief description of the reports that will be used to ensure the long-term satisfaction of our service.

• Daily Operation Report
  Broken down by Branch and Team, this report allows the entire company to view the performance from a Branch level as well as the individual Technicians and their teams. This report specifically tracks Response Time, Number of Completed Calls, Number of Open Calls, Effective Rate, % Incomplete and Parts per call.
• Service History Report
  This report details the following and can be ran by Account, Type of Machine and individual machines:
  • Response time per Call
  • Overall Response Time per Machine
  • Service Call Detail
  • Parts Usage
  • Preventative Maintenance Detail
• Customer Satisfaction Report